[Resolved] Citrus Payment Solutions — money not transferred to beneficiary

Walter888

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700046

Today 02/07/19 i made a payment to west bengal state beverages corporation the sum of 31821 rupees through hdfc net banking using your portal but the beneficiary did'nt receive from your end.
The money has been debited from my account. The narration is [protected] citruseazypay and the ref. No.[protected].
Please look to the matter and eagerly waiting for your feedback.

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Aug 7, 2019

Complaint marked as Resolved

Verified Support

Jul 03, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 03, 2019

Updated by Walter888 I have already sent the details via mail and did not get any reply as yet

Verified Support

Jul 06, 2019

Citrus Payment Solutions Customer Care's response Hi,

We'd suggest you kindly follow up on the same email and our team shall surely get back to you with on the same email.

Regards,
Team Payu.