[Resolved] Citrus Payment Solutions — money taken and not credited to my hathway broadband

palsarav

from Chennai, Tamil Nadu

Address:

600122

Today morning when i do my online payment via citrus pay to my hathway broadband services [protected], page got disconnected after you taken money and not received any transaction id for this and money not credited to my broadband account.
From bank : citibank ended with xx0009
Time : 7.45 am 11/01/2018
Amount : 1179
To hathway broadband : [protected]

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Feb 13, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

Hathway Customer Care

from Mumbai, Maharashtra

Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.

Srittam kumar senapati

from Delhi, Delhi

Sir i have paid 1000rupee to kotak bank account through citrus.but the amount has not added my account.I share my transaction detail SYN- INR 1, 000.00 debited to A/C No. ***3359 on[protected]:08-for POS txn at[protected][protected]-CITRUS PAY ETAILIAvl Bal:76.20. Helpline [protected].please sir give my 1000 rupees

Citrus Payment Solutions Customer Care's response, Jan 17, 2018

Verified Support

Dear Srittam,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team