[Resolved] Citrus Payment Solutions — My amount got debited but payment still shows pending

Akhilad

Jul 10, 2021

Website:

Zara

Rs 3180/- got debited from my account for zara order and I still see the status as pending payment and haven't received any confirmation on order nor I got the refund

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Jul 15, 2021

Complaint marked as Resolved

My amount got debited to my amount

Verified Support

Jul 12, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 3180.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Jul 12, 2021

Updated by Akhilad I have got a call from team support to do cashless withdrawal of 20000 saying this is not 20000 this is just a coupon code to get the amount back ..( I disconnected the call thinking it could be fraud call) ..can you please tell me if that is the process you follow to refund the amount

Verified Support

Jul 15, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that we are a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

Regards,
Citrus Support Team

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