Citrus Payment Solutions — My payment was not sent to the shop

I bought a product on zara app and my payment was made and confirmed via citrus solutions pvt ltd but zara has not recieved my payment.

Please check out the details i have attached in the image below and provide me with a refund as soon as possible!

Thank you
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Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 08/10/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
Thank you!

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