[Resolved] Citrus Payment Solutions — nios deled exam fees not reflecting on nios portal.

vaishali soni

from Ahmedabad, Gujarat

Address:	Ahmedabad, Gujarat, 382330
Website:	citrus nios

Sir,

Kindly note that i made payment towards deled exam fees rs. 785.40 thru hdfc net banking on 15.02.2018 and in bank statement it is showing it is paid to [protected]-citrusnios under reference number[protected]. But this payment is not reflecting on nios portal and it is still showing that exam fees is not paid. Kindly note my details as under:

My name : vaishali
Enrollment no.: [protected]
School udise no.: [protected]
Mobile number : [protected]

Kindly check your records and do needful in the matter at the earliest.

A line of acknowledgement shall be highly appreciated.

Was this information helpful?

No (0)

Yes (0)

Apr 8, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team