[Resolved]  Citrus Payment Solutions — nios fees payment

Payment not done in nios site
As the payment deducted from account
Citrus ref. No. [protected]
Pllease solve it soon
It is important to solve now becausetge last date is 7 july
So please do it soon
And give us correct details for further information
This is the fees of 2nd year of nios d. El. Ed
Hope that it will be solved soon
It can makes you beeter to choose for transactions
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Aug 5, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2018
Citrus Payment Solutions Customer Care's response
Hi,

Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Citrus Support Team
Complaint comments 

Comments

Hi Team,
I did a recharge on 30 June 2018 for my 4G hotspot, postpaid plan and the payment was successful but the recharge was not done. I did this via HDFC netbanking.
Could you please look into the issue ASAP as this can be extremely frustrating and I would be grateful for a prompt response from your side.
Citrus Payment Solutions Customer Care's response, Jul 5, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Payment not done in NIOS site
As the payment deducted from account
Citrus ref. No.[protected]
bank reference id axis bank.[protected]
Enrolment No.[protected]
Please solve it soon
It is important to solve now becausetge last date is 7 july
So please do it soon
And give us correct details for further information
This is the fees of 2nd year of nios D. El. Ed
Hope that it will be solved soon
It can makes you beeter to choose for transactions
Citrus Payment Solutions Customer Care's response, Jul 5, 2018
Verified Support
Hi Krishna,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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