[Resolved]  Citrus Payment Solutions — No refund is initiated.

I was placing an order on zara india online on 23rd November and had opted for payment via upi.
I then did the payment through paytm upi for which zara had used citrus payment gateway.
I did the transaction via [protected]@bankofindia and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jan 20, 2022
Complaint marked as Resolved 
Verified Support
Dec 20, 2021
Citrus Payment Solutions Customer Care's response
Hi!

As checked, your transaction is reversed on 24/11/2021 via RRN[protected]. It takes 7-10 working days (except Saturday, Sunday and bank holidays) for amount to reflect in source account. Please contact your issuing bank with the given RRN number in case you have not received any funds.

Regards,
Team Citrus
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information