Citrus Payment Solutions — No refund processed | |
I placed an order from Zara for ₹2990 on the 23rd of September and chose upi as the mode of payment. I was then redirected to citruspay payment portal where I put in my upi and paid for the order. As soon as the money got deducted from my account, I got a message saying that the payment had failed. The order was not processed at zara and the money was sent to citruspay. I wrote an email to the citruspay customer service and was told to wait for 48 for a reply. It’s been 3 days now neither have I received the refund nor have I received a response. Please process the refund asap. UPI Ref no[protected] Was this information helpful? | |
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Verified Support Sep 30, 2020 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 2990was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |
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