Citrus Payment Solutions — no refund received

Address:	New Delhi, Delhi, 110054
Website:	Nios.ac.in

I was registering for my nios exam. When i got to the citrus payment page. I entered my card details and paid rs 4600. Then an error page came up. I waited for a few minutes. I didnt get any transaction id or reciept. I just got a message from my bank that a transaction of rs 4600 has been made. I left the page as it is. Hoping to get a refund. I usually get refund within an hour in case of an error. It's been a few hours now and i haven't recieved any refund. And i need to make the payment in order to get my application accepted. Kindly look in to the matter. I'm attaching a screenshot of my transaction log.

My email id is
Momin. [protected]@gmail.com