[Resolved] Citrus Payment Solutions — no update for payment made.

[Resolved] Citrus Payment Solutions — no update for payment made.

A Anish alam shah from Gurgaon, Haryana

I have paid a sum of rs. 4553.1 for nios deled course on 23/09/2017. The transanction id:-"thank you for using your sbi debit card 519xx1382 for a purchase worth rs 4553.1 on pos 80000580 at nios citrus txn#[protected]". But till date there is no update of payment so made in nios website. The debited money is neither refunded nor updated. I am hereby attaching screenshots of relevant meesages etc. Pliz help me out as the last date is afront. +2 photos Was this information helpful? No (0) Yes (0)
Nov 1, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Sep 29, 2017 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team
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Anish alam shah

from Gurgaon, Haryana

I have uploaded the relevant screenshots concerning the transaction.

Citrus Payment Solutions Customer Care's response, Oct 7, 2017

Verified Support

Dear Customer,

As informed earlier, we are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team