[Resolved] Citrus Payment Solutions — non payment of hp gas refill booking

Pranaychatterjee

from Mumbai, Maharashtra

Address:

Kopikar gas service,shop no 2,sainik gaurav bldg,sector 18,Airoli,new mumbai 400708, 400708

I booked for domestic gas cylinder refill using Ezy सुविधा app.on 15th June 2019 and I also paid for the refill Rs.722.63 using citrusp*pushpam link on that app.The said amount was deducted from my account but it is not credited to pushpam. I don't understand the matter. I searched for their customer care no.I found it online but the same no is not working. I dialled this no.a number of times but I failed to contact them. Please register my complaint as early as possible and please refund my amount.

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Jul 24, 2019

Complaint marked as Resolved

My complaint not yet resolved I don't know that how they have mentioned that the complaint lodge by me has resolved. I haven't get my money refunded back. Pease help to get my money refund back asap.

Verified Support

Jul 26, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team