[Resolved] Citrus Payment Solutions — non payment of mckv school fees

souravghosh1610

from Ingraj Bazar, West Bengal

Address:

Howrah, West Bengal, 711113

2 times i try to pay the fees of mckv school, howrah, w. B. Through net banking, but citrus shows error page at last stage. Amount deducted from my account by citrus but fees not paid.1) transaction description : ibp citrus p[protected]-2018 of amount inr 2918.00
And 2) transaction description : ibp citrus p[protected]-2018 of amount inr 2918.00

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Aug 7, 2021

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Comments

PayUMoney Customer Care

from Gurgaon, Haryana

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at
[protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team