[Resolved] Citrus Payment Solutions — non payment to hathway broadband even after deducting from bank account

7890

from Delhi, Delhi

Website:

www.citruspay.com

I have paid an amount of rs 2297/= towards payment to hathway broadband internet service on 21/08/2017 on pos hathway 1116569 at citruspay hathway txn #[protected] through my sbi debit card. I have received a message from bank that the amount has been deducted from the account, however after confirming from hathway it was informed that they have not received any amount. Let me clarify if this amount is lying with citruspay and if so the same may be redirected to my account immediately.in case amount is not in your gateway i may kindly be informed accordingly on mobile number. [protected].

Thanks.

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Sep 28, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

User2434

from Buxar, Bihar

My balance is deducted but registration isn't complete. So refund the balance as quickly as possible. I was using SBI atm and after entering OTP page was not redirected to the client. I was filling the form for bihar constable. kindly look into this matter.

Citrus Payment Solutions Customer Care's response, Aug 28, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team