Citrus Payment Solutions — Not received any refund of rs 6544

Citrus Payment Solutions — Not received any refund of rs 6544

S Shivi0611 from Powai, Maharashtra

I haven’t received mine refund the amount didn’t got credited in Zara’s account when I contact Zara’s customer care they were saying that they didn’t receive any credit from your side but you were saying that the amount got transferred in the Zara’s account but the payment was unsuccessful so please refund mine rs 6544 . +2 photos Was this information helpful? No (0) Yes (0)
Dec 04, 2020 Updated by Shivi0611 How you guys mark complain as resolved when it’s not resolve. the order got cancelled of rs 6544 . And I have received mail from Zara’s regarding the cancellation of the order. Dec 04, 2020 Updated by Shivi0611 Please refund mine amount of rs 6544
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Comments

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Shivi,

We regret the inconvenience caused. We will check and assist you with the status at the earliest by Monday.

We appreciate your patience.

Thanks and regards,
Citrus Support Team

Shivi0611's [Complaint's author] reply, Dec 7, 2020

I didn’t receive any update by your end as you mentioned in the comment that you will update me on Monday. Please refund mine amount of ra 6577

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Verified Support

Hi,

We would like to inform you that this is a successful transaction via Citrus transaction ID UPI[protected] and the amount has been processed to the merchant. For any concern regarding service/delivery/cancellation or refund, you are requested to contact the merchant.

Regards,
Citrus Support Team

Shivi0611's [Complaint's author] reply, Dec 15, 2020

Give me the transaction details to show zara coz they haven’t receive the amount of rain 6544

Shivi0611

from Powai, Maharashtra

Still waiting for the update it’s being almost a month now

Anusha63's reply, Dec 26, 2020

They are scamster. They won't. We have to take legal actions

Shivi0611's [Complaint's author] reply, Dec 30, 2020

Let’s file a case in consumer court..