[Resolved] Citrus Payment Solutions — not received the refund amount

[Resolved] Citrus Payment Solutions — not received the refund amount

P ParvinderSinghRalhan from Mumbai, Maharashtra

On 28th sept 2018 around 2:00 pm, i have made a ticket booking transaction of inr 25, 080/- on jet airways website (Pay online service) using my axis bank net banking. The transaction reference no. Is inb/[protected]/citrus payment solutions. The amount of inr 25, 080/- has been debited from my axis bank account and the booking showed failed. Please do the needful to refund amount inr 25, 080/- on a priority basis to my debited account. Rgds Parvinder singh Was this information helpful? No (0) Yes (0)
Nov 5, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 01, 2018 Citrus Payment Solutions Customer Care's response Hi Parvinder, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Verified Support Oct 01, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team
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