Citrus Payment Solutions — not sure if the amount will be credited to the bank or not

Harshvardhan Bisht

from Burla, Odisha

Address:

New Delhi, Delhi

Hi,

I had loaded cash worth ₹15000 into my wallet through a credit card and did multiple transfers to my bank account and even got the approval mails and messages from you guys.
After transferring the amounts i started going through your faq’s just to gain more knowledge about how you guys work and found out that i couldn’t transfer more than ₹3000 to my bank in calendar year.
I’ve transferred ₹15000 into my bank in 4 parts of -₹2000, ₹4000, ₹4000 and ₹5000.
I fail to understand that if the limit of transferring to the bank is just ₹3000 then why did the app let me transfer more.
I initiated the tranfer on the 2nd of october which was saturday.
I haven’t seen the transfers being credited maybe because it was done on a weekend and might take a day more or 2 but i want the amount to be transferred to my bank only. Consider this transfer to be like just a temporary one or the last one.
I don’t wish for it to be rolling back to my credit card.

Regards
Harshvardhan bisht

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Citrus Payment Solutions customer support has been notified about the posted complaint.

Dec 05, 2017

Updated by Harshvardhan Bisht Hi,

Now its been more than 2 days and still the amounts have not been credited yet to my bank account.
Its a big amount and i want the issue to be solved asap.

Have even mailed you guys regarding this issue but have not heard anything back yet.

Regards
Harshvardhan Bisht

Email- [protected]@gmail.com

Dec 06, 2017

Updated by Harshvardhan Bisht Now I can’t even get access to my account.

I want all of this resolved on urgent basis ans its not a small amount