[Resolved]  Citrus Payment Solutions — online payment not done.. but net banking amount is detected

Address:534239

Online payment not done.. digital seva wallet recharge ref no:[protected]
02 April 2018 Cancelled and also see Response unavailable, seems like transaction was cancelled by user. Please try later.
but net banking amount is detected,
my account no : [protected]
my name p lavanya
(02-Apr-2018)
ref no : [protected]IGADGIBTL4
amount 2, 000.00
plz refund my amount
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Apr 3, 2018
Complaint marked as Resolved 
my phone number : 7901020959 emil id : [email protected]
Citrus Payment Solutions customer support has been notified about the posted complaint.
Complaint comments 

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My compalint is yestarday Im going to uttam nagar I recharge
on my metro card amount of Rs 500 So, today i am going Laxmi Ngar to uttam nagar My Metro Card Do Not Recharge the card Yesterday Laxmi nagar Metro Station. please action this complaint thank you.
Citrus Payment Solutions Customer Care's response, Apr 4, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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