[Resolved] Citrus Payment Solutions — online recharge of metrocard - bmrcl

Abhaykumar Milapchand

from Bengaluru, Karnataka

Address:	560004
Website:	webtopup.bmrc.co.in

I had recharged my metro card with the following payment details. It is not reflecting in my card. I tried writing several mail to them but [protected]@scp. Bmrc.co.in (As per their sight contact details). But till date nor response or acknowledgement from them.

Engraved id: [protected]
Transaction id:[protected]
Amount: 200
Date time[protected]:23:39 pm

Regards
Abhaykumar
[protected]
[protected]@hotmail.com

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Aug 27, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful TXN via Payment Id - CTX[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

Jul 28, 2018

Updated by Abhaykumar Milapchand Sir,

This complaint was against whoever is responsible including BMRC and Cirtus ...My card is not credited with the amount and that has to be resolved, You are the payment gateway for BMRC and you also are equally responsible along with BMRC to have my payment issue resolved and credit my card with the Rs. 200 recharge I did.

Till I get my payment credited the issue resolves unresolved.

Regards
Abhaykumar
[protected]

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Comments

Indrani.rm

from Bengaluru, Karnataka

I had recharged my metro card with the following payment details. It is not reflecting in my card. I tried writing several mail to them but [protected]@scp. Bmrc.co.in (As per their sight contact details). But till date noresponse or acknowledgement from them.

Engraved id: [[protected]]
Transaction id:[[protected]IGAEBCEFNS]
Amount: 200
Date time[[protected]]:16:55 pm

Regards
Bhagya
[[protected]]
[protected]@gmail.com