Citrus Payment Solutions — online transaction was failed on zara fashion app, but money deducted (credited in citrus upi)

Address:

Pune, Maharashtra, 411014

I made a transaction of 5470 inr on 9th october at 01:29 am via upi on zara fashion app.
While paying through upi, it deducted money from my account but after that it showed message, your order was not successful.
Though credit reverse happen fast in such case generally, i didn't get my money yet in my account.
Mails from zara show that they didn't get the amount and automatically cancelled my order. Still, i am waiting for my money to be deposited in my account.
Please find below information and screenshots for your reference regarding this transaction.

From bhim app, your recipient - [protected]@axisbank

My upi id - [protected]@upi

Transaction id[protected]

Date - 9th october 2017

Time - 01:29:15 am

I already have dropped few mails to citrus pay because you can't call them.in reply they only tell same thing again and again.
"we apologies for inconvenience caused. It was a failed transaction. Money will be credited within 10 days."

My bank (Kotak bank) told me transaction was success and amount was credited in citrus axis bank account.
([protected]@axisbank)

Transaction date was 9th oct and today is 30th oct. My money is still in citrus pay account.

Please resolve this issue as soon as possible and revert my money back.