[Resolved]  Citrus Payment Solutions — Order cancelled but the money has been deducted from my account

Had ordered from zara, the amount got debited from my account but the order was cancelled. It has been 4 days and i still haven’t received the money back
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Oct 27, 2021
Complaint marked as Resolved 
Verified Support
Sep 22, 2021
Citrus Payment Solutions Customer Care's response
Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 20/09/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
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