Citrus Payment Solutions — Ordered for zara money got debited but order still not confirmed

Hi i made a payment thru upi for zara for amount 2990 they money got debited to citrus but order is not confirmed its showing transaction cancelled. Please see to it that zara recieve s the payment and my order is confirmed positively.. i see so many complaints regarding citrus and zara transactions via upi.. why is it so? And if the money is wrongly debited then it should be immediately refunded as its upi it should not take so much time.. it's highly suspicious and bad!