[Resolved] Citrus Payment Solutions — Payment debited but order got cancelled

[Resolved] Citrus Payment Solutions — Payment debited but order got cancelled

A AnubhutiBen from Delhi, Delhi Jul 6, 2021 Jul 7, 2021 This thread was updated on Jul 7, 2021

Hi! I placed an order on 2nd July on ZARA, for which the amount Rs.4970 got debited but the order got cancelled. I haven’t heard back from the team. I am attaching a screenshot for clarifications. Kindly initiate refund and help me resolve this. +1 photos Was this information helpful? No (2) Yes (2)
Aug 10, 2021 Complaint marked as Resolved Verified Support Jul 07, 2021 Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 03/07/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus
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