[Resolved] Citrus Payment Solutions — Payment Debited: ZARA

[Resolved] Citrus Payment Solutions — Payment Debited: ZARA

R R1234Panwar Jul 6, 2021 Jul 6, 2021 This thread was updated on Jul 6, 2021

Hi, I got a reply saying that the payment wasn’t received by CITRUS, however I’m attaching a screenshot that shows that the transaction was successful. I placed an order with Zara on Wednesday, 30 June. My cart total was INR 9960, which was debited from my account. However, the order was cancelled. My order number is Nº [protected] and the UPI ID is [protected] I used UPI to make the payment and have attached the screenshot below for your reference. Kindly refund my amount. +1 photos Was this information helpful? No (0) Yes (0)
Aug 10, 2021 Complaint marked as Resolved Verified Support Jul 06, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 9960.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team
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