[Resolved] Citrus Payment Solutions — payment declined but deducted from axis bank account

Asinha30

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201010

I tried paying airtel bill using the airtel mobile app, amount 1297 was initiated and the airtel
Mobile app showed transaction declined. But the axisbank debuted the amount successfully.

Axisbank account deducted the amount and sent successful transaction to you but airtel did not receive the amount citing payment declined at bank.

Prn number is [protected]

Please look into this as soon as possible, my number is [protected]. Please help in resolving the payment settlement.

Regards
Abhishek

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Sep 5, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2018

Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Hi, we are here to help ! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank

Gladys Mary

from Visakhapatnam, Andhra Pradesh

I HV done recharge [protected] online rs.199 plan vide ref no.INB[protected]/CITRUS DT.8.8.2018. recharge failed but payment got debited from account . Please chek nd reverse the amount or recharge the plan.
Gladys Mary
[protected].