[Resolved] Citrus Payment Solutions — payment deducted but payment status not updated

RamandeepSingla

from Bengaluru, Karnataka

Website:

dledbr.nios.ac.in/Teacher/Home.aspx

Sir,
I have made the payment for d. El. Ed course on 31st december, 2017 throgu hdfc debit card and an amount of rs. 5059.00 debited from my account, but payment status is not updated till now. I give my details below
Reference no b[protected]
School udise no [protected]
Enrolment no
Name sukhvir kaur
Father's name darshan singh
Mother's name balwinder kaur
Transaction ref no.[protected]

31 dec 2017 pos 498792xxxxxx4998 citruspay nios pos debit [protected] 31 dec 2017 5, 059.00

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Apr 3, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team