Citrus Payment Solutions — Payment deducted from UPI, but payment not successful at zara

Citrus Payment Solutions — Payment deducted from UPI, but payment not successful at zara

A Amrinder.sandhu from Powai, Maharashtra

Hi, I made a payment of INR 16026 for shopping on the ZARA App, but the payment was not successful at the App and the purchase did not go through. However, my money has been deducted from the bank and the GooglePay app show that the "Payment received by Citrus Solutions Pvt Ltd" and "Purchase confirmed", WHEREAS the purchase did not go through. I had to pay again through my Debit card for the purchase which was successful on the Zara app. Please refund the amount done from the UPI to Citrus solutions pvt ltd. Was this information helpful? No (0) Yes (0)

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Amrinder.sandhu

from Powai, Maharashtra

Screenshot attached

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Amrinder,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Amrinder.sandhu's [Complaint's author] reply, Dec 1, 2020

Hi

Can you confirm the mail id please. I am not able to send mail on below - [protected]@citruspay.com

Amrinder.sandhu's [Complaint's author] reply, Dec 5, 2020

I have still not received any revert from you guys!? 16k is a huge amount! Do you guys have any intention to rectify this?