[Resolved] Citrus Payment Solutions — Payment done but order cancelled and money deducted

neil2217

Jul 1, 2021

Address:

Mumbai

Lately i was ordering something from zara and i tried making the payment using UPI through the citrus gateway the money got deducted but order failed at zara’s end due to some problem in payment confirmations.
Also same incident has happened to me in the past and i contacted zara but they came out with no solutions hence, leaving my money hanging. Ill send screenshots of both the purchases.There is one from yesterday and other from February.

kindly look into this and refund my money asap.

My transaction Id is

+4 photos

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Aug 26, 2021

Complaint marked as Resolved

Verified Support

Jul 02, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 01/07/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Also, your transaction done in February was also a failed transaction same has been refunded on 23/02/2021 via RRN[protected]. Please contact your issuing bank with the given RRN for further assistance.

Regards,
Team Citrus