Citrus Payment Solutions — Payment failed but amount deducted

Address:MCKV, Liluah, Howrah ,West Bengal

On 20/07/2020 i paid rs. 3, 018 to mckv but payment failed whereas it got debited from my account. Raised ticket number 05723656 but no refund till date. Please find attached screenshot for reference and refund asap.
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Please find attached screenshot
Hi Pradip,

Apologies for the inconvenience.

As checked, this is successful transaction at our end and amount for same has been remitted to merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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