[Resolved] Citrus Payment Solutions — payment failed but debited from my account

manoj26291

from Duliagaon, Assam

Address:	793200
Website:	NATIONAL INSTITUTE OF OPEN SCHOOLING

With reference to the subject cited above i would like to inform you that on 15th of september 2017, i had made a online payment through net banking as my account numbe is [protected], reference number is a[protected] to nios of online admission of stream 1. The payment was failed but the amount of rs 1836 was deducted from my account and the bank reference id is [protected]igacaimwp4. So kindly refund the amount back as soon as possible. I would be very thankfull if you will do me this favor.

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Oct 27, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

Citrus Payment Solutions Customer Care's response Dear Customer,

Thank you for contacting Citrus!

Your transaction id's [protected] processed on[protected] for 1836.80 INR has been refunded to your source account and the amount shall reflect within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your patience in the interim.

For any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Thanks and Regards,
Citrus Support Team