[Resolved]  Citrus Payment Solutions — payment failed but deducted from bank twice

Address:	793009
Website:	NIOS

Sir/ madam,
I have made payment for one of the teacher for d. Ei. Ed at nios website through payment gateway hdfc pg (Citrus plus), it shows that payment has not been made, and it shows that it fails but the money was deducted from my account twice for the same person.. Please help me i need them to refund it.
I have also attached the screen shot here.
I have send an email regards to these person but still no respond..
[protected]@nios.ac.in
[protected]@nios.ac.in
[protected]@yahoo.co.in
Dert. [protected]@gmail.com.
[protected]@nios.ac.in
The only email that i received from their side is only this one

From [protected]@nios.ac.in
To: [protected]@nios.ac.in

Cc: [protected]@gmail.com

Date: thu, aug 24, 2017 at 4:46 pm
Subject: update admission fees ref. No. D[protected] [fwd: fw: fwd: payment fail but deducted from bank twice]
Mailed-by: nios.ac.in

Pramod sir,

Please update the admission fees ref. No. D[protected] fees details given below:-

General
Transaction typesale
Statussuccess
Date[protected]:55:59
Merchant txn id20170823_185123_d[protected]
Citrus txn idctx[protected]
Last modified[protected]:56:28
Amount4553.10 inr
Merchant name nios
Customer detail
Name niosfirstname nioslastname
Email [protected]@youremail.com
Phone no. [protected]
Address
Tocfee0
Commissionslabnios
Latefee0
Fee4500.00
Changefee
Bank charges
Merchantreturnurlhttp://dled.nios.ac.in/Teacher/CitrusResponse.aspx
Refnod[protected]
Examfee4500.00
Admissionfee0
Service tax6.52
Payment detail
Payment mode debit card
Bank name
Card no. 4591 50xx xxxx 7448
Card name wanlambok basaiawmoit
Card type visa
Expiry 4/2034
Issuing banksbi
Issuing bank countryindia
Pg response
Payment gateway hdfc pg (Citrus plus)
Auth id code 444878
Issuer reference no.[protected]
Pg transaction id [protected]
Payment id [protected]
Response code 0
Message transaction successful

And

General
Transaction typesale
Statussuccess
Date[protected]:58:49
Merchant txn id20170823_185526_d[protected]
Citrus txn idctx[protected]
Last modified[protected]:59:19
Amount4553.10 inr
Merchant name nios
Customer detail
Name niosfirstname nioslastname
Email [protected]@youremail.com
Phone no. [protected]
Address
Tocfee0
Commissionslabnios
Latefee0
Fee4500.00
Changefee
Bank charges
Merchantreturnurlhttp://dled.nios.ac.in/Teacher/CitrusResponse.aspx
Refnod[protected]
Examfee4500.00
Admissionfee0
Service tax6.52
Payment detail
Payment mode debit card
Bank name
Card no. 4591 50xx xxxx 7448
Card name wanlambok basaiawmoit
Card type visa
Expiry 4/2034
Issuing banksbi
Issuing bank countryindia
Pg response
Payment gateway hdfc pg (Citrus plus)
Auth id code 523858
Issuer reference no.[protected]
Pg transaction id [protected]
Payment id [protected]
Response code 0
Message transaction successful

— original message —
Subject: fw: fwd: payment fail but deducted from bank twice
From: "kanchan kachroo"
Date: thu, august 24, 2017 11:30 am
To: "accounts branch"
—

With regards

Kanchan

[protected]@gmail.com

— forwarded message — from: wanlambok basaiawmoit
To: "[protected]@yahoo.co.in"
; "dert. [protected]@gmail.com" sent:
Wednesday, august 23, 2017, 8:49:47 pm gmt+5:30subject: fwd: payment fail but
Deducted from bank twice
Sir/ madam, i have made

Payment for one of the teacher for d. Ei. Ed at your website, it shows that
Payment has not been made, and it shows that it fails but the money was deducted
From my account twice for the same person.. Please help me i need to you to
Refund it because it fails.. Please respond.. I have also attached the screen
Shot.. Thank youyours sincerlywanlambok [protected]@gmail.com
— forwarded message —
From: "wanlambok basaiawmoit"
Date: aug 23, 2017 7:45 pm
Subject: payment fail but deducted from bank twice
To:
Cc:

Sir/ madam, i have made payment for one of the teacher for d. Ei. Ed at your
Website, it shows that payment has not been made, and it shows that it fails but
The money was deducted from my account twice for the same person.. Please help me
I need to you to refund it because it fails.. Please respond.. I have also
Attached the screen shot.. Thank youyours sincerlywanlambok
[protected]@gmail.com

Thank you
Yours sincerely
Wanlambok basaiawmoit
[protected]@gmail.com