[Resolved] Citrus Payment Solutions — Payment failed but money deducted (Zara)

alalalapana

Nov 30, 2021

Address:

India

I was making a purchase from zara for Rs 3980, using my UPI ID. The money was deducted but zara never received it and hence my order wasn’t completed.

I’ve also written to Citrus solutions to enquire about getting my money back, but they haven’t reverted back yet.

Ticket number :[protected]as sent in the automated mail received from citrus)

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Jan 9, 2022

Complaint marked as Resolved

Verified Support

Dec 02, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, your transaction is reversed on 29/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus