[Resolved] Citrus Payment Solutions — payment failure/refund

[Resolved] Citrus Payment Solutions — payment failure/refund

W wallambok from Nangal, Punjab

On aug 24, 2017 I had made payment for nios - d. El. Ed course for 2 time. ₹9000 were deducted from my bank account but still my payment status shows "payment not made". Moreover after payment i was redirected to the page of nios stating very unusual thing - "your transaction could not be accepted due to following reason-transaction successful". But still my payment status shows payment not made. Attached the screenshots of my account statement and the nios page after payment. Nios refrence id: d[protected] Transaction ref. No: [protected]igabwtqqo6 Transaction ref. No: [protected]igabwtqgc4 Please kindly refund back my money to my account Was this information helpful? No (0) Yes (0)
Sep 28, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Aug 28, 2017 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team
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Comments

Vishal bansal111

from Meerut, Uttar Pradesh

Hii dis is same issue occurred with me on last day.. u have any hope for refund money

Citrus Payment Solutions Customer Care's response, Aug 28, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team