[Resolved] Citrus Payment Solutions

[Resolved] Citrus Payment Solutions — payment for kea pget

D Divya Jhaver from Zahirabad, Telangana

My payment of ₹1000 was processed successfully on the online payment option of kea pget online registration but it does not show the transaction details on my userid! They ask us to make the payment again and we’re unable to proceed on the next step because of this and that’s not right. Please do the needful it’s very important. Otherwise please refund the amount to the concerned account from which i have transferred the money. Was this information helpful? No (0) Yes (0)
Apr 12, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 12, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked. • Citrus Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team
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Comments

Bablu1998

from Shillong, Meghalaya

757 rupees deducted from my debit card
For dled national open school But the status is showing payment not made
Please help me regarding this
I did this transaction at 3.30pm on DT 6/03/2018 What's the hell such system
I don't like this, pls help me regarding this
POS[protected]
Txn#[protected]

Citrus Payment Solutions Customer Care's response, Mar 12, 2018

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

arshad.rsi

from Aligarh, Uttar Pradesh

Sir I have submitted exam fee against enrolment no. [protected] named KM NAZIS BANO S/O KHURSHID AHEMAD for 501 502 and 503 papers on 05 March 2018 at 9:21 pm by Canara Bank Debit Card ending 1922, But in status it is showing payment not made. Kindly resolve this issue.

Citrus Payment Solutions Customer Care's response, Mar 13, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team