[Resolved] Citrus Payment Solutions — payment for nios d. el. ed course, money deducted from account but payment status showing "payment not made"please solve it

sonika0450

from Mohali, Punjab

Address:

144211

Dear sir,
I have made a payment of rs. 4553.10 on 29/9/2017 using debit card of gramin bank of pnb. Above mentioned amount is deducted but nios website status showing "payment not made". I need refund...
Kindly resolve this issue...

Transaction details mentioned below:-

Transaction date:- 29/09/2017
Transaction amount:- inr 4, 553.10
Transaction type:- dr
Transaction description:- epay/to:citrus payment

Nios d. El. Ed description:-

Reference no.:- d[protected]
School udise no.:- [protected]
Name:- anuradha
Father's name:- prahlad singh
Mother's name:- sushma kumari
Application status:-payment not made

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Nov 5, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team.