[Resolved] Citrus Payment Solutions — Payment has been successfully deducted and the item hasnt been booked

Abuzar Qureshi

Aug 8, 2021

Website:

Zara

I have ordered something from zara the payment has been deducted successfully from my account but the item hasn’t been ordered

+2 photos

Was this information helpful?

No (0)

Yes (0)

Sep 20, 2021

Complaint marked as Resolved

Verified Support

Aug 09, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please allow 24 hours to update you on the transaction status.

Regards,
Citrus Support Team

Verified Support

Aug 10, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 1290 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team