Citrus Payment Solutions — Payment made but not shown

Address:	Delhi
Website:	dmrc and citrus

On 09/11/2022, I made a payment of Rs 1000/- through netbanking favoring Delhi Metro Rail Corporation (DMRC) for top up recharge of my Metro Card No. 76436640.
The top up details are as under:
Top Up Reference[protected]
Top Up Request Amount Rs 1000/-
Card Id 76436640
Top Up Request Date 09/11/2022 at 10.33
Merchant Transaction Id[protected]

This amount of Rs 1000/- was debited from my account [protected] of Axis Bank, Asaf Ali Road, Delhi but the same was not credited into my Metro Card. I made a complaint with DMRC at their portal to which I received the following reply:-

[protected]@dmrccard.com
Sun, Nov 20, 2:24 PM

to me


Dear Madam/Sir,

The payment of top-up, dated[protected]:33:27 Merchant ID[protected] is not received at DMRC end. Please speak to Payment Gateway CITRUS/ICICI for amount reversal if not refunded yet.