[Resolved] Citrus Payment Solutions — payment made from icici to airtel prepaid number

[Resolved] Citrus Payment Solutions — payment made from icici to airtel prepaid number

M Muthiah K

Dear sir, On 17aug18, i made a payment to aritel prepaid sim using my airtel app. My airtel mobile number: [protected] I am in overseas and mobile is switched off. You can only email me. I made a top up from my icici account to airtel. I got a confirmation. - money is deducted from my account - the credit is not showing up in airtel Icici and airtel ask me to contact citrus pay. I attached the following screen shots, - payment confirmation from citrus pay - money deducted form my icici account. - also see the email below for the money deducted from my icici account. * Dear customer, You have made an online payment of inr 48.0 with transaction id [protected] towards payee citrus payment solution from your account xxxxxxxx2962 on aug, 17, 2018 at 14:20 hours. Beware of frauds. Do not share or disclose the urn/otp to anyone. Sincerely, Nri services team * Pls settle this at the earliest. +2 photos Was this information helpful? No (0) Yes (0)
Oct 7, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Sep 05, 2018 Citrus Payment Solutions Customer Care's response Hi, Please note that this is a successful Transaction via Citrus transaction Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end. Regards, Citrus Support Team
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Comments

sreedevisaju

from Thiruvananthapuram, Kerala

On 19/8/18 I have tried to recharge my sun dth account with Rs 1320 . I have done payment transaction money was debited from account later error has come and said recharge was unsuccess, still I have not received my money back. Kindly refund my money to my bank account.

Citrus Payment Solutions Customer Care's response, Sep 3, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team