[Resolved] Citrus Payment Solutions — Payment made on Zara

[Resolved] Citrus Payment Solutions — Payment made on Zara - December 1

S SarahG

Hi, I have made a payment for a purchase on Zara on December 1. The amount has been deducted, however the company has confirmed that they have not received the payment and that it is probably a gateway failure. I am attaching the screenshot of the message with details of the transaction, can you please confirm when I can expect the refund. There was no response to my email and hence sending a mail here. Thank you Sarah +1 photos Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved Verified Support Dec 05, 2020 Citrus Payment Solutions Customer Care's response Hi SarahG, We regret the inconvenience caused. We will check and assist you with the payment status bby Monday. Regards, Citrus support Team. Verified Support Dec 07, 2020 Citrus Payment Solutions Customer Care's response Hi, The transaction via Citrus transaction ID UPI[protected] has been failed and the refund has been processed on 02/12/2020 with RRN: [protected]. The amount will credit into the source account within 7 to 10 working days. Regards, Team PayU
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