Citrus Payment Solutions — payment made towards hp gas booking has not been transferred to agency yet??

Sksa A

Address:

SLV Enterprises, Gotigere, Bannerghatta Road, Bangalore - 560083

Hello,
Yesterday 19/04/2020 at around 10:53 AM payment made for 744 rupees towards Hp Gas refill booking using Mobikwik mobile UPI ID.
But, the money is not transferred to Hp gas agency yet, can you pls confirm on the issue?

Transaction ID:[protected].

Please see the attachment for more details.

Please resolve the issue immediately, as the agency is approaching to return the gas cylinder or make another payment to them (which is loss for me if this transaction was already completed).

Thanks
Shanmugam
Mobile: [protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Verified Support

Apr 22, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 744 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 5 to 7 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Apr 27, 2020

Updated by Sksa A Hello,
Is my complaint resolved?
Please send me the screenshot of refund status.

I am getting a phone from this number [protected], whose number it is?
Is it a fake call or official call? The person is asking for my debit card details and some verification code and all. i suspect this as fake call. How come or why you can't refund easily to the same card or bank account used while i transfer the money?
Now, my lpg gas cylinder has been taken back by the SLV enterprises who is the agency, and i do not know whether i will receive my 744 INR back or not. it is really so annoying service.Please arrange a call back immediately with who can talk in English or Kannada, please.
until then this complaint is not resolved, please reopen and take immediate action to refund my money.

Thanks

Citrus Payment Solutions — payment made towards hp gas booking has not been transferred to agency yet??

Related Citrus Payment Solutions reviews

Post your Comment