[Resolved] Citrus Payment Solutions — payment not credited to kotak mahindra bank

Shashi Deshmukh

from Pune, Maharashtra

Address:

411033

-i have opened a account into kotak mahindra bank,
-i have transfer amount rs.1000 through citrus payment on 23-dec-2017
From my sbi account to kotak mahindra bank account,
-payment mode was internet banking.
-but amount is not credited to the kotak mahindra bank yet.

Following is the debit transaction from my sbi account, please find for the reference:

Inb citrus payment solutions [protected]igacpctxj6 1, 000.00

Please help to resolve this issue asap.
Thanks.

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Apr 19, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Citrus Payment Solutions Customer Care's response Dear Shashi,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 5165732MO1157874 in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

Kotak Mahindra Bank Customer Care

from Mumbai, Maharashtra

Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak

KãmRåñ Mústáfâ

from Delhi, Delhi

For kotak 811 virtual account the citrus payment around has been debited via citrus pay and with in 48 hours kotak bank credited my money back to account which was debited.

I was worried weather the money will be credited or not, finally i got.
Thanks.

(KM)

Citrus Payment Solutions Customer Care's response, Aug 1, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team