[Resolved] Citrus Payment Solutions — Payment not credited to videocon d2h through their website

rush0612

from Hyderabad, Telangana

Address:	500062
Website:	www.videocond2h.com/wsc/recharge.aspx

Hi,

I was trying to recharge videocon d2h, and all the following transactions failed for the following amounts. The transaction was done using the videocon d2h website through citrus.
http://www.videocond2h.com/wsc/recharge.aspx

05 may[protected]techvideocond2h[protected].00
05 may[protected]techvideocond2h[protected].00
05 may 2017 [protected]-citrusvideocond2h[protected].00
05 may 2017 [protected]-citrusvideocond2h[protected], 350.00

These are the transaction statements with reference ids from the bank.
Kindly revert back my money to the bank account.

Thanks.

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Jun 8, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team