Verified Support
Jan 15, 2022
Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus Txn ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Jan 15, 2022
Updated by Mannat07 Here are the details
Verified Support
Jan 22, 2022
Citrus Payment Solutions Customer Care's response Hi,
The screenshot is not visible.
Jan 22, 2022
Updated by Mannat07 Here
Jan 22, 2022
Updated by Mannat07 Here
UP| transaction ID
[protected]
To: CITRUS SOLUTIONS PVT LTD
[protected]@axisbank
Google transaction ID
CICAgOCez82BHQ
POWERED
Verified Support
Jan 26, 2022
Citrus Payment Solutions Customer Care's response Hi,
We would like to inform you that the refund has been processed against the Citrus TXN ID: OL[protected] on[protected] and the same should get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund.
Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time
Regards,
Citrus Suppport Team
Jan 26, 2022
Updated by Mannat07 How long will it take for my this ?
Feb 05, 2022
Updated by Mannat07 Can i get the transaction id for refund so that i can raise the complaint with the bank
Feb 12, 2022
Updated by Mannat07 I haven’t received my refund
Feb 14, 2022
Updated by Mannat07 I haven’t received my refund
Apr 17, 2022
Updated by Mannat07 Can i get the transaction no so that i can contact my bank
Verified Support
Apr 19, 2022
Citrus Payment Solutions Customer Care's response Hi,
As informed, kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time.
Thanks
Citrus Support Team
Apr 19, 2022
Updated by Mannat07 I haven’t received my refund yet and evn contacted my bank but they want the transaction number which i dont have
