Citrus Payment Solutions — Payment not received to Zara!

I ordered a product from Zara worth ₹2280 including delivery charges! i want my refund as soon as possible please! on google pay it has shown that i’ve paid but on Zara it says payment is still pending!! on Zara the online payment takes us to the citrus payment page but after payment the money is gone from bank account but not received to Zara! where is the money thenn??
i really work hard for the money. pls help soon. it is honestly very important to those people who don’t always have so much money!!