[Resolved] Citrus Payment Solutions — payment not successful and money was cut off from the account

Bipul65

from Ranaghat, West Bengal

Address:	733210
Website:	dled.nios.ac.in

Dear sir / mam,
In my payments mp online, through citrus payment, 6010/- payment on date 13/06/2018, whose payment was not successful and money was cut off from the account but till now that payment not dilivered to second party, not returned to me & amount not refunded my account

Citrus reference number: [protected]
Amount: 6010
Transaction date & time: 23jun 2018... 1.33 pm
Bank referance no-[protected]ch84470921

Was this information helpful?

No (0)

Yes (0)

Jul 26, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Jun 25, 2018

Updated by Bipul65 Dear sir / mam,
In my payments mp online, through citrus payment, 6010/- payment on date 23/06/2018, whose payment was not successful and money was cut off from the account but till now that payment not dilivered to second party, not returned to me & amount not refunded my account

Citrus reference number: [protected]
Amount: 6010
Transaction date & time: 23jun 2018... 1.33 pm
Bank Referance no-[protected]CH84470921

Verified Support

Jun 25, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team