[Resolved] Citrus Payment Solutions — payment not yet received nor reversed | |||
Hi i am arjun chougule I did a transaction of rs 5000, the amount got deducted but have not been credited to another bank account. Its been more than 6 days. I have not even got the reversal. Please update on this as i need the urgently. I have spoken to the same bank account customer service from where i made the transaction they also don't have any update regarding the reversal. Time - 14th december Was this information helpful? | |||
Jan 3, 2018 Complaint marked as Resolved I have made the transaction (Payment transfer) on 14/12/2017 for rs.5000/- to HDFC bank This transaction through citrus payment solutions but till it is not credited to benificiary a/c as well as not reversed in my wallet. The transaction reference no. 37340e112bc74ae295d5b2d4e248c619
Pls clarify immediately to my email address [email protected] Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jan 10, 2018 Citrus Payment Solutions Customer Care's response Hi Arjun, Apologies for the delay. Your concern has already been addressed over the email sent by you under the case number 01805543. Revert to the same for any more help or support. Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
Bro you got any call or something from.. I'm facing the same issue
Reply
Sir how many days I m waiting? I have not received any call from you with related issue. Plz reply
PayUMoney Customer Care's response, Feb 1, 2018
Hi Arjun,
As informed earlier over the case ID 01846096, please note that refund for an amount 5000 INR has been processed on 15.12.2017 towards your Credit Card- 5459 64XX XXXX 7245. The ARN for the same is 75503727350016965620424.
In case the amount is not reflecting, kindly get in touch with customer care department of your card issuing bank. The customer care number is mentioned on the back side of your card.
Thanks and Regards,
Citrus Support Team
As informed earlier over the case ID 01846096, please note that refund for an amount 5000 INR has been processed on 15.12.2017 towards your Credit Card- 5459 64XX XXXX 7245. The ARN for the same is 75503727350016965620424.
In case the amount is not reflecting, kindly get in touch with customer care department of your card issuing bank. The customer care number is mentioned on the back side of your card.
Thanks and Regards,
Citrus Support Team
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