[Resolved] Citrus Payment Solutions — payment page not activated

Aparnarathee

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110018
Website:	baandhani.com

Dear citrus team,

I have submitted my grievance with case number 03804682 to alliances. [protected]@payu.com

I have created a website called through wix ecommerce platform. On[protected], i had submitted all the required documents on panel and via email too. I have also updated all policies on the website. But still i have got no response from the team and the payment page is still not activated. Customers are unable to make payments.

Request to please respond to my problem as i have been on this issue everyday but i am not getting any response also. I do not know what is wrong or if something is required from my end.
Request to please verify and activate my account.

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Dec 23, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Citrus Payment Solutions Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 03804682. Revert to the same for any more help or support.

Regards,
Team Citrus

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Comments

Chandru Babu

from Puducherry, Puducherry

I have processed payment to Sundirct DTH
On 24th Nov still it was not credited to Sundirct account, kindly take necessary action ASAP

Citrus Payment Solutions Customer Care's response, Nov 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team