[Resolved] Citrus Payment Solutions — Payment regarding on zara.com

[Resolved] Citrus Payment Solutions — Payment regarding on zara.com

S Sameer1305 from Powai, Maharashtra

I placed order on zara app so I paid for that order two times so I am waiting for refund so can you please help me with this because when I contact zara customer service they told me charge you paid is pre Authorization amount so it will refund automatically in your account my order number is [protected] and name is sameer temkar . please help me with this +2 photos Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved Nov 28, 2020 Updated by Sameer1305 Can you please help me with my refund please my is marked as resolved I didn't get any response Nov 28, 2020 Updated by Sameer1305 How canyou guys mark complaint as resolved with out checking it this is so inconvenient and third class customer service Nov 28, 2020 Updated by Sameer1305 My complaint still not solved why it's marked as solved please help me Verified Support Nov 29, 2020 Citrus Payment Solutions Customer Care's response Hi! As checked, transactions done on 26/11/2020 and 27/11/2020 via Citrus transaction Id- OL[protected] & OL[protected] and source transaction Id - UPI[protected] & UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. Regards, Team Citrus Nov 29, 2020 Updated by Sameer1305 Yes but I paid two times for same order so according to that your team should refund my one payment . So can you tell me about that Verified Support Dec 01, 2020 Citrus Payment Solutions Customer Care's response Hi! Please note, Citrus is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank. Regards, Team Citrus
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Comments

Shraiy Gupta

from Delhi, Delhi

My amount is debited but the transaction is failed and no money is refunded

Citrus Payment Solutions Customer Care's response, Dec 28, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 28/12/2020 via RRN 036122434151. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus