[Resolved] Citrus Payment Solutions — payment shown successful but about mobile number says not registered.

R

[email protected]

from Buxar, Bihar

Address:

843118

Dear sir
I am raushan kumar s/0-mohan shani sir i completed the registration part of fee rs 520.80 through my upi and the registration showed successful and my balance rs 520.80 deducted from my account and when i want to login to my account they says your mobile number is not registered
Mobile number [protected]
Name raushan kumar
Transaction id ax191100000000093657361504386514642
Upi ref no[protected]
Requester by [protected]@axisbank
Date[protected]
Thanks

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Sep 28, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

A

Amit Raz

from Imphal, Manipur

Sir I will buy a form of bihar police on 19/08/17and I have paid for rs 520.80 throgh upi on 19/08/17 but I haven't received password bihar police.transation id-AXI91100000000054634831503486720330.please give my money and solve the issue.
Amit kumar
Mob no-[protected]
UPI-[protected]@ybl

Reply

Citrus Payment Solutions Customer Care's response, Aug 28, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

S

sintu979

from Lala, Assam

Dear sir/mam,
I had done my payment 6 days ago for bihar police constable (CSBC.BIH.NIC.IN) balance deducted from my account but did not get application no. And password for bihar police constable.
NAME- SANJIV KUMAR
MOBILE NO- [protected]
A/C No- [protected]
IFSC CODE- SBIN0003063
BANK TRANSACTION REF NO.- IGBVNWEZ8
AMOUNT Rs.- 520.8/-

Reply

Citrus Payment Solutions Customer Care's response, Aug 28, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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