Citrus Payment Solutions — Payment to etihad is not successful and ticket not booked but debited the amount from my bank.

venkat040781

Address:	Chennai, Tamil Nadu, 900094
Website:	www.etihad.com

I have paid the amount to ethihad airways booking and it shows failure also ticket not booked.. But i got email from citrus as successful transaction and debited amount from my bank.
Kindly revert the amount asap

Merchant order number: 000000810314001693280000100001
Citrus reference number: [protected]
Order amount: 49794.00 inr
Transaction date & time: apr 23, 2017 09:14:52 pm

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Comments

PayUMoney Customer Care

from Gurgaon, Haryana

Hi Venkat,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

ASMAT SAMI

from Hapur, Uttar Pradesh

Sir,
my citrus id - [protected]@rediffmail.com

3 transaction fail on 10 April 2017. please check this and return my payments

Citrus Payment Solutions Customer Care's response, May 2, 2017

Verified Support

Hi Asmat,

We are unable to track the exact transactions that you are referring to with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team