Citrus Payment Solutions — Refund amounting to Rs.550/= only on a/c of non-confirmation of ticket

I tried online booking of hrtc (Himachal Road Transport Corporation) volvo bus from chandigarh to Sundernagar in favor of my son Adarsh Bhardwaj through SBI NETBANKING vide reference ( INB -CITRUS PAY PAYMENT SOLUTIONS ) IGAPRZVBN0 received from SBI bank on dated:08.06.2023 and a sum of Rs.550/= was deducted from my SBI saving account. No any message regarding confirmation of ticket was conveyed to me through email/phone. Refund amounting to Rs.550/= has not been credited to my SBI saving account till date which may be expedited at the earliest please.